O365 MFA setup: c21affiliated.com account

To better secure your sign-on to Office 365, the IT staff is requiring the activation of MFA (Multi-Factor Authentication) on all c21affiliated.com Office 365 logins, beginning 01/01/2025.  Our Affiliated staff members are already required to use MFA for all their O365 logins (Outlook, Teams, OneDrive, etc.)  For agents, this means they will be required to setup MFA if they access one or more of the following Affiliated resources:

• Affiliated Connection
• An Affiliated mailbox

To complete MFA setup, we will require you to complete the setup outlined below using your smartphone and a computer with internet connection.  *NOTE* some of the screenshot below will look different than what displays on your computer screen, but the general instructions are still the same.

1. On your smart phone, download and install the “Microsoft Authenticator” app (do not sign in at this time!)
   1. iOS - https://apps.apple.com/us/app/microsoft-authenticator/id983156458
   2. Android - https://play.google.com/store/apps/details?id=com.azure.authenticator
2. Next, contact the C21 Affiliated helpdesk via email and let them know you are ready to enroll your affiliated email with MFA (DO NOT TRY TO ADD YOUR ACCOUNT TO APP WITHOUT SPEAKING TO THE HELPDESK!)
3. After the helpdesk has confirm you are ready to activate MFA, we will guide you through the process.
4. Next, open your computer’s preferred web browser (Chrome, Edge, Firefox, Safari, etc.)
5. Go directly to the following URL:  https://aka.ms/mfasetup
6. At the Microsoft Sign In page, type in your affiliated email address and click Next. You will then enter your password and click Next again to sign-in.
7. You will then get a message about "More information required". Click the blue Next button.

8. You will be brought to the Keep your account secure page. Since you should have downloaded the Microsoft Authenticator app in Step 1, you can click the blue next button to continue until you reach the QR code screen.

9. Once you reach the QR code screen, you are good to scan it using your Microsoft Authenticator app. In your app, you can do this by tapping + in the top right corner of your phone screen, selecting "Work or school account", and then tapping the "Scan QR Code" button.  Once the app shows c21affiliated has been added to your app, click the Next button as seen below

10. The web page will send you an authentication test to your Authenticator app, asking you to enter the number displayed on your computer screen - enter the number into notification prompt on your phone's app and approve this message in your app and you should receive the screen below - You are then free to click the blue Next button again.

11. You'll now have to provide your mobile phone number for verification.  Enter your mobile phone number and click the blue Next button.  A code will be texted to your phone number and the message contains an authentication code.  Enter the code onto your computer screen and click the blue button to verify.

12.) Finally, you'll need to provide a personal non-affiliated email address for verification.  Type this email onto the screen and click the blue Next button.  An email from Microsoft will be sent to that address and the message contains an authentication code.  Enter the code onto your computer screen and click the blue button to verify.

13. Congratulations!  Your C21 Affiliated MFA has been configured and you should see a screen similar to the one below.  Click on the blue Done button to access your O365 Affiliated resource.

**If you reinstall the app on your smart phone, replace your smartphone, or change your mobile provider, please let the helpdesk know right away so you don’t lose access!  If you encounter any errors with setup or using the app, please contact our helpdesk for assistance.