As an employee of C21 Affiliated, you may be required to use MFA (Multi-factor Authentication) while accessing certain company resources. If your MFA stops working, here are a few reasons this could be happening:
- Did you recently change the phone number for your smartphone? – many MFA methods are tied to your mobile phone number, so if you change your phone number for the phone, the MFA might stop working. If this happens, you might have to re-register your accounts before MFA will work again with your new number.
- Did you uninstalled the MFA app on your smartphone then reinstall it? – the removal and reinstall of the MFA app could cause it to no longer be registered with your device and reinstalling the app does not necessarily mean the app is configured with your account information. You may need to re-register your accounts with the app before the MFA will start working again.
- Did you recently switched/upgraded/replace your smart phone or change your cell provider? – the replacement of your smartphone may cause the MFA app to stop working, even if your data and apps were migrated to your new phone. If this happens, you might have to uninstall and reinstall the app, then register your accounts with the app again.
How do I re-register my accounts on the MFA app?
While MFA apps generally all work the same way, their setup is a little different for each one. To make sure your re-registration works correctly, please email helpdesk@c21affiliated.com for assistance and provide the following information:
Your Affiliated email address
Your first name
Your last name
Your mobile phone number
Type of mobile device (Apple or Android)
Name of the MFA app (Duo, LastPass, Microsoft Authenticator, etc.)
- If your MFA is only receiving a code via text message, please list the MFA app name as "SMS".
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