As an employee of C21 Affiliated, you may be required to use MFA (Multi-factor Authentication) while accessing certain company resources. If your MFA stops working, here are a few reasons this could be happening:
- Was the MFA app uninstalled then reinstalled on your smartphone? – the removal and reinstall of the MFA app could cause it to no longer be registered with your device and reinstalling the app does not necessarily mean the app is configured with your account information. You may need to re-register your accounts with the app before the MFA will start working again.
- If the MFA app was/is installed on your smartphone, was the phone recently switched/upgraded/replaced or did you change cell providers? – the replacement of your smartphone may cause the MFA app to stop working, even if your data and apps were migrated to your new phone. If this happens, you might have to uninstall and reinstall the app, then register your accounts with the app again.
- If the MFA app was/is installed on your smartphone, did you recently change your phone number for that smartphone? – many MFA apps are tied to your mobile phone number, so if you change your phone number for the phone, the app might stop working. If this happens, you might have to uninstall and reinstall the app, then register your accounts with the app again.
How do I re-register my accounts on the MFA app?
While MFA apps generally all work the same way, their setup is a little different for each one. To make sure your re-registration works correctly, please email helpdesk@c21affiliated.com for assistance and provide the following information:
Your Affiliated email address
Your first name
Your last name
Your mobile phone number
Type of mobile device (Apple or Android)
Type of MFA app (Duo, LastPass, Microsoft Authenticator)
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