*These instructions apply only if your Citrix MFA was provisioned in advance to work with your Android phone using the Duo Mobile app – if you had not provided your cell phone information for this provisioning, your MFA has been configured to work with your office phone line (see Citrix/Darwin MFA: setup and usage (Office phone line) – Century 21 Affiliated: Help Desk (c21affiliated.com))
Proceed to your App Store and download the Duo authenticator app - The pictured app (to the right) is the one you want to download. |
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Once Duo is installed it, check for a text message that looks like the one circled in the picture to your right. The activation link in this message will link your Duo app with your Citrix account. This link is unique to you and can only be clicked once, so use the one that is sent to your phone after you've installed the app. | |
The Duo app will open, displaying the accounttech logo and the account name (AccountTECH) – Click Save – this will register your Android phone with the Duo Mobile app
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On your computer, open AccountTECH’s Citrix login page in your web browser and sign in as you normally would with username and password |
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You’ll now receive an additional login screen <see the screen shot to your right> - Click on the drop-down menu and select your name/phone number entry, then click the “Send me a Push” button | |
The Duo app on your phone should receive a login notification – click the Approve button to accept the login |
CONGRADULATIONS! You’ve complete Citrix MFA setup and should be successfully logged into AccountTECH’s Citrix portal. You will need to use the Duo app every time you log into AccountTECH Citrix before you open Darwin.
If you remove the app from your smart phone, replace your smartphone, or change your mobile number, please let the helpdesk know right away so you don’t lose access! If you encounter any errors with setup or using the app, please contact our helpdesk for assistance.
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