We’d like to clarify that our helpdesk does not have control over or manage personal mailboxes on third-party platforms (such as Gmail, Yahoo, etc.) and, for liability reasons, we are unable to assist with personal email issues.
If you use an email client (like Outlook desktop, Windows Mail, Apple Mail, Thunderbird, or the email app on your smartphone) to access your email, we recommend also checking your email through the web portal. Sometimes, apps can experience sync issues or malfunctions, but the web portal remains a reliable source of truth for all received messages.
Please ensure your mailbox has sufficient storage space. If your mailbox is full, you won’t be able to send or receive new messages until space is freed up. This applies to both your Affiliated mailbox and any personal mailbox you may forward emails to.
For missing emails, please check all your mailbox folders, including Junk, Trash, and Deleted Items.
Specific Scenarios:
- Missing password reset emails or communications from Century 21 systems (e.g., Transaction Plan, Studio A, SkySlope, 21Online/Affiliated Connection/Moxi/LeadRouter, or ZipForms): Please submit a helpdesk ticket specifically for these issues.
- Missing Agent Billing or Commission Statements: These should also be submitted as separate helpdesk tickets for investigation.
If you’re missing messages unrelated to Affiliated systems (e.g., c21affiliated.com or c21affiliated.co), we recommend contacting the sender directly. Common reasons emails may fail to send or be received include:
- The sender using the wrong email address.
- Issues with the sender’s internet connection or email service.
- Problems with your personal mailbox service or a service outage.
- Misconfigurations or malfunctions in the sender’s email system.
- Email security software or firewalls that block or quarantine the message.
For guidance on whitelisting domains or marking senders as safe in your Affiliated email or Gmail, please refer to the articles linked below. For assistance with Century 21 branded email (e.g., yourname@century21.com), please reach out to Support@anywhere.re. For personal email providers, we recommend contacting their support team directly for further help.
How to whitelist an email address with Gmail – Century 21 Affiliated: Help Desk (zendesk.com)
*NOTE*
The C21 Affiliated Helpdesk has the tools to set an agent's Affiliated email to forward a personal email address and confirm if that message was delivered, however, we do not control what happens to that message when it’s delivered.
For assistance with confirming a forward is working, please submit a request using our "My Affiliated email isn't forwarding" form, located at the following link: https://c21affhelp.zendesk.com/hc/en-us/requests/new
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