Please understand that our helpdesk does not control or manage personal mailboxes on 3rd party systems (such as Gmail, Yahoo, etc.) and we cannot aid with personal email for liability reasons!
- If you use any mail client software to check your email (such as Outlook desktop, Windows Mail, Apple Mail, Thunderbird, or email mail app on your smart phone), always double check your email via the web portal! Sometimes apps can malfunction or stop syncing to your device, but the web portal should always be a source of truth for the messages you've received.
- Please make sure your mailbox storage space is not full - if your mailbox is full, you will not be able to send and/or receive messages until you free up space in your mailbox. *This would apply to your affiliated mailbox and any personal mailbox you may be forwarding to! *
- If you are missing specific messages, please check ALL your personal mailbox folders, Junk folders, and Trash/Deleted Items folders for those messages.
- If you are missing password reset emails or communications for a c21 related system (Transaction Plan, Studio A, SkySlope, 21Online/Affiliated Connection/Moxi/LeadRouter), Zipforms), please submit a separate helpdesk ticket for these issues.
- If you are missing messages for Agent Billing Statements or Commission Statements, please submit these issues separately to the helpdesk for investigation.
- For all other missing messages that are not from c21affiliated.com, c21affiliated.co, or the other systems mentioned above, please reach out to the sender of those messages for assistance. Email messages may fail to send or be received if:
- The sender is sending to the wrong email address
- The sender’s internet connection is down (offline)
- The sender’s email service is down (offline)
- Your personal mailbox service is down (offline) or experiencing a service outage
- The sender’s auto-mailing service has been misconfigured or is malfunctioning
- The sender’s mail security software and/or firewall has blacklisted/quarantined your email address and is preventing messages from reaching you.
- For information on whitelisting domains or safe senders in your Affiliated email or Gmail, please review the articles listed below; for issues with Century 21 Branded email (exp. yourname@century21.com) please contact Support@anywhere.re - for all other personal email providers, please contact that email provider for assistance.
How to whitelist an email address with Gmail – Century 21 Affiliated: Help Desk (zendesk.com)
*NOTE*
The C21 Affiliated Helpdesk has the tools to set an agent's Affiliated email to forward a personal email address and confirm if that message was delivered, however, we do not control what happens to that message when it’s delivered.
For assistance with confirming a forward is working, please submit a request using our "My Affiliated email isn't forwarding!" form, located at the following link: https://c21affhelp.zendesk.com/hc/en-us/requests/new
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