(Gmail) - How to whitelist or filter an email address

Sign into your account at Gmail.com and do the following:

Add the address to your contacts

Add the email address that is sending you email (eg helpdesk@c21affiliated.com) to your Gmail Contacts. Google will usually deliver email from addresses that are in your Contacts.

Mark messages as ‘Not spam’

If Gmail has marked emails you wish to whitelist as spam, tell Gmail the emails are not spam.

1. In Gmail, navigate to the spam folder.
2. Search for emails containing the domain you wish to whitelist (eg helpdesk@c21affiliated.com).
3. Select all the emails shown.
4. Click More and then Not spam.

Create a filter for the address

Create a filter to tell Google to whitelist email from a domain.

1. Click the cog icon in the top-right corner, and then Settings
2. Click on Filters and then Create a new filter
3. Either

• enter the domain of the email you want to whitelist in the From field or
• enter the email address you want to whitelist in the From field

Tips:

• Do not enter email addresses in both the From and To fields as Gmail will only filter in emails that meet both criteria
• In both the From and To fields, you can enter either a specific email address or an entire domain
• To enter multiple domains in each field separate them with OR (as in “mandrillapp.com OR c21affiliated.com”)

*NOTE* If you need assistance with this or any other Gmail configuration issues, please reach out Gmail directly for assistance.  The C21 Affiliated Helpdesk cannot aid with Gmail issues due to liability issues.