Pure Edge - Auto Attendant

Change Dial Buttons

Log on to PureEdge at https://login.mynexline.com/ucc/home

If you don't know your username and password, please reach out to the helpdesk at helpdesk@c21affiliated.com

1. Go to Services
2. Auto Attendant
3. Search for your office (remember you have access to all the offices)
4. 
5. Once inside the Auto Attendant, scroll down to button configuration
6. Here is where you can change button (1) to Managing Broker (Team Leader) and (2) Agent On Call
7. Make sure not to change Button 0, *, # or Timeout as it will cause issues with your Auto Attendant

Record A Voicemail Greeting

Still in Auto Attendant

1. Scroll to the ANNOUNCEMENT
2. section Make sure RECORD VIA PHONE is selected
3. Follow the instructions in the blue text box.