Agent guide: "Do I need to use my c21affiliated.com mailbox?"

All agents receive an Affiliated email address when they are partnered with C21 Affiliated, and that email will be set to forward-only to the personal email address listed on their paperwork. 

BE ADVISED:

• Auto-forwarding your Affiliated email bypasses our organization's filters and security protocols.
• Any delivery or security issues after forwarding are the responsibility of your personal email provider.

If an agent wishes to use their Affiliated email for their business rather than forwarding messages, they need only contact helpdesk@c21affiliated.com or call (608) 640-3011 to request access to that mailbox.

Below is a comparison of using an Agent Affiliated Mailbox versus using a free email account based on key factors:

STORAGE SPACE

• Agent Affiliated Mailbox:
  • 50 GB of storage for messages and attachments
• Free Webmail Accounts:
  • Gmail: 15 GB shared across all Google services (Gmail, G Drive, etc.)
  • Outlook.com: 5 GB shared across all Microsoft services (Outlook, OneDrive, etc.)
  • Yahoo/AOL: 1 TB (aka 1,000 GB) of storage for messages and attachments

INTEGRATION & FEATURES

• Agent Affiliated Mailbox:
  • Integrates seamlessly with Century21’s Moxi Engage and other cloud services.
  • Customizable web interface and easy email management features (whitelists, blacklists).
  • IT support for troubleshooting and security issues.
• Free Webmail Accounts:
  • Gmail: Offers robust online tools (Docs, Sheets, Drive) and integrates with Moxi Engage/various other apps.
  • Outlook.com: Includes Microsoft tools (Word, Excel, OneDrive) but lacks Moxi Engage integration.
  • Yahoo/AOL: No additional online tools, strong spam protection; lacks Moxi Engage integration

SECURITY & SUPPORT

• Agent Affiliated Mailbox:
  • Offers multi-factor authentication and direct IT support from C21 Affiliated for security concerns.
• Free Webmail Accounts:
  • Multi-factor authentication is available, but IT support from C21 Affiliated is not provided, meaning users must resolve issues independently.

ACCOUNT MANAGEMENT

• Agent Affiliated Mailbox:
  • Accounts are deleted when an agent separates from the company, with a 30-day window for data recovery.
• Free Webmail Accounts:
  • Accounts remain active regardless of brokerage status, allowing Agents to retain access to their data.

In summary, choosing the email provider for your business depends on your individual needs:

• If you prioritize IT support and integration with Century21’s tools, using your c21affiliated.com mailbox may be best.
• For those looking for free webmail solutions (Gmail, Outlook, and Yahoo/AOL), they are viable alternatives, though they may come with storage limitations, few additional tools, and lack direct support.