Windows: "Something went wrong" Microsoft/O365 app sign-in error

Problem:  Some windows users may experience “Something went wrong, Your Organization has deleted this device” errors when trying to sign into Microsoft/O365 apps.

Resolution:

1. Close all Microsoft/O365 apps. (Mail/Outlook, Teams, Word, Excel, etc.)
2. Type “domain” in the Windows Search (usually at bottom of screen) and click “Work or School.”
3. Click on your linked Microsoft account and click disconnect.
4. Relaunch the affected app and it should prompt you to sign in again.
   • Enter your credentials and authenticate.
   • With the sign-in complete, the app should now open correctly.
   • Repeat these relaunch & sign-in steps for any other Microsoft/O365 apps that used those same credentials and confirm their functionality.

If you have any questions or concerns, contact helpdesk@c21affiliated.com