“IT managed systems” is defined as meaning: “The C21 Affiliated IT department has administrative control of these services directly and can effect changes to those systems that impact the users of those services.”
C21 Affiliated IT helpdesk manages the following:
Program/Service name | (Additional details) |
C21 Affiliated – IT Helpdesk EMAIL: helpdesk@c21affiliated.com PHONE: 608-640-3011 |
(Helpdesk ticket management, ticket automations, email communication for open tickets) |
C21 Affiliated - IT Knowledge Base |
(How to access your affiliated email, how to setup MFA, how to whitelist an email, etc.) |
C21 Affiliated email system - (Affiliated email & Affiliated Connection logins) (Outlook: outlook.office365.com) (Affiliated Connection: affiliatedconnection.com)
|
(Account provisioning, password resets, message tracing, anti-spam/anti-phishing policies, advising and assisting with email forwarding, etc.) |
Darwin Cloud (access provisioning and password resets) |
(For anything else, see this article: How our helpdesk can assist Agents – Century 21 Affiliated: Help Desk (c21affiliated.com)) |
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