How to Access and Use your Voicemail Mailbox

How to access your voicemail mailbox:

1. Dial *[mailbox number] from a Polycom or Yealink phone, or the PureEdge web portal. This will not work on a cell phone or outside our VOIP system.

• For example, if my mailbox number is 1000, I would dial *1000
• Typically your mailbox number will be the same as your extension number. If you do not know your extension, contact the IT Helpdesk and we will look it up for you.

• If you have your password/pin reset by the IT Helpdesk, you will be prompted to change it right away after you access your voicemail. If you try setting your new pin as the same number as the temporary pin IT gave you, it will ask you to update it every time you access your voicemail!

The following options will be available to you after you successfully enter your voicemail password.

• Press 2 to change folders (we do not use folders at Century 21 Affiliated, so ignore this prompt)
• Press # to go back to the main menu
• Press 3 for Advanced Options (we do not use folders at Century 21 Affiliated, so ignore this prompt)
• Press # to go back to the main menu
• Press 0 for Mailbox Options
• Press 1 to record your unavailable message (this message plays if you do not answer the phone)
• You will be prompted to record your message, then press the # key when you are done.
• Press 1 to accept/save the recording
• Press 2 to listen to the recording
• Press 3 to rerecord your message
• Press 2 to record your busy message (this message plays if you are currently on the phone when someone calls)
• You will be prompted to record your message, then press the # key when you are done.
• Press 1 to accept/save the recording
• Press 2 to listen to the recording
• Press 3 to rerecord your message
• Press 3 to record your name (this will play when someone is leave you a message - "You have reached the mailbox of [Name], please leave your message after the tone.)
• You will be prompted to record your name, then press the # key when you are done.
• Press 1 to accept/save the recording
• Press 2 to listen to the recording
• Press 3 to rerecord your name
• Press 4 to manage your temporary greeting (This will override your normal voicemail message until it is deleted. This is useful for temporary messages, for example, if you go on holiday you may want to temporarily change your greeting to something other than your normal voicemail message.)
• You will be prompted to record your name, then press the # key when you are done. (this will only play if you do not already have a temporary greeting recorded and in use, otherwise it will go directly to the next options below)
• Press 1 to record a new temporary greeting (will overwrite your old temporary greeting)
• Press 1 to accept/save the recording
• Press 2 to listen to the recording
• Press 3 to rerecord your name
• Press 2 to erase your temporary greeting (this will completely remove your temporary greeting)
• You can hang up the call when you are done in your voicemail mailbox.